Responsible Gaming

Our Commitment to Safe Play

At e99, we believe gambling should be an enjoyable leisure activity — not a source of financial pressure or emotional distress. We serve the Bangladesh market with cricket betting, live casino, slots, and crash games, and we take our responsibility to players seriously. Every tool on this page is designed to help you stay in control.

Gambling is strictly for adults aged 21 and above. If you are under 21, you are not permitted to register or play on e99 under any circumstances. We use age-verification checks during registration to enforce this policy across all of Bangladesh.

Recognizing Problem Gambling — Know the Signs

Problem gambling can affect anyone, regardless of age, income, or experience. These warning signs may indicate that gambling is moving from entertainment to a harmful habit. If you recognize any of the following in yourself or someone you know, please seek help right away.

• Spending more money or time on gambling than originally intended
• Borrowing money from family or friends to fund gambling sessions
• Chasing losses — trying to win back money you already lost
• Feeling restless, anxious, or irritable when not gambling
• Hiding your gambling activity from family, friends, or colleagues
• Neglecting work, education, meals, or family responsibilities due to gambling
• Using gambling as a way to escape stress, depression, or personal problems

If you see two or more of these signs regularly, we strongly encourage you to use our self-exclusion tool or reach out to our support team. You do not have to face this alone.

Deposit Limits — Stay Within Your Budget

e99 allows you to set personal deposit limits on a daily, weekly, or monthly basis. Once a limit is active, you will not be able to deposit beyond it until the limit period resets or you formally request an increase — and any increase request takes 7 days to take effect, giving you time to reconsider. Reducing a limit, on the other hand, takes effect immediately.

To set or adjust your deposit limit, log in to your e99 account and navigate to the account settings section. Our support team is also available 24/7 via email to help you put limits in place if you prefer assistance.

Self-Exclusion and Time-Out Options

Sometimes a break is exactly what you need. e99 offers two levels of voluntary pause: a Time-Out and a Self-Exclusion. A Time-Out lets you step back from gambling for a defined period — from 24 hours up to 30 days. During a time-out, your account remains open but deposits and bets are blocked. When the period ends, access is automatically restored.

Self-Exclusion is a longer-term commitment. You can choose to exclude yourself for 6 months, 1 year, or permanently. During a self-exclusion period, your account is locked, you will be removed from our marketing lists, and you will not receive any promotional communications from e99. We take self-exclusion requests very seriously and process them as a priority.

To request a self-exclusion or time-out, email our support team at [email protected] with your account details and the duration you prefer. Your request will be confirmed within 24 hours.

Protecting Young Players and Vulnerable Users

e99 strictly prohibits anyone under the age of 21 from using the platform. We verify age at registration, and accounts found to belong to underage users are closed immediately and any funds are returned. If you share a device with a younger family member, we recommend using parental control tools or filtering software to prevent accidental access to gambling websites.

If you suspect that a minor is using your e99 account or any other online gambling platform, report it to us immediately at [email protected]. We will investigate and take corrective action without delay. Protecting young people and vulnerable users is a non-negotiable commitment for us.

Practical Tips for Responsible Play

• Set a fixed entertainment budget before each session and never exceed it, no matter the outcome
• Treat any winnings as a bonus, not as income — never rely on gambling as a source of regular earnings
• Take regular breaks — set a timer and step away from the screen every hour
• Never gamble when you are tired, stressed, or under the influence of alcohol
• Balance gaming with other hobbies — cricket, football, kabaddi, spending time with family in Dhaka or Chittagong
• If you feel the urge to gamble more than usual, contact our support team or use the self-exclusion tool immediately

Get Help — You Are Not Alone

If gambling is no longer feeling like fun — if it is causing worry, financial strain, or affecting your relationships — please reach out. Our support team is available around the clock and is trained to handle responsible gaming concerns with complete privacy and without judgment.

e99 is a safe and reliable platform. We use SSL encryption to protect your data and your account. Your privacy is always respected, and any responsible gaming conversation with our team is handled confidentially.