Privacy Policy

When you register and use the e99 platform, we collect several categories of personal information necessary to provide our services securely and efficiently. The types of data we collect include:

• Identity Information: full name, date of birth, gender, and a government-issued identification document such as a National ID card (NID).
• Contact Details: email address, mobile phone number (including bKash or Nagad registered numbers), and mailing address within Bangladesh.
• Account Data: username, password (stored in hashed form), account preferences, and transaction history.
• Technical Data: IP address, browser type and version, device identifiers, operating system, session timestamps, and cookies.
• Behavioural Data: games played, betting patterns, session duration, deposit and withdrawal amounts, and in-platform communication logs.

We collect information directly from you when you fill out registration forms, deposit funds, contact customer support, or interact with platform features. Some technical data is collected automatically as you browse the site.

The data collected by e99 is used solely to operate and improve the platform, serve your needs as a player, and comply with applicable obligations. Specifically, we use your personal information to:

• Verify your identity during registration and subsequent logins, ensuring only the account holder accesses the account.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels securely.
• Provide personalised customer support and resolve disputes, complaints, or technical issues reported to our team.
• Detect and prevent fraudulent activity, money laundering, and any other forms of platform abuse.
• Send account-related notifications such as transaction confirmations, security alerts, and important policy updates.
• Analyse platform usage trends to improve the quality, range, and reliability of games and features offered on e99.

e99 processes payments through trusted local and international payment providers, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, we collect the minimum financial information required to complete that transaction — such as your mobile wallet number or bank account reference. We do not store full card numbers or PIN codes on our servers.

All financial data is encrypted in transit and at rest. Transaction records are retained for as long as required by applicable law and internal audit requirements. e99 may conduct identity verification checks on large transactions to protect against financial crime.

e99 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, analyse traffic patterns, and enhance the overall user experience. Cookies are small text files stored on your device. Session cookies expire when you close your browser, while persistent cookies remain for a defined period to improve your next visit.

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on the e99 platform, such as maintaining your logged-in state or loading game preferences correctly.

e99 does not sell, rent, or trade your personal data to any third party. We may share limited, necessary information with trusted service providers who assist in delivering the e99 platform, strictly under confidentiality agreements. These categories include:

• Payment processors (e.g., bKash, Nagad, Rocket, Visa, Mastercard): to facilitate deposits and withdrawals on your behalf.
• Game technology providers (e.g., Pragmatic Play, Evolution Gaming, Spribe): to deliver the games and their underlying RNG-certified mechanics.
• Fraud prevention and KYC partners: to verify identity documents and flag unusual activity that may indicate fraud or money laundering.

All third parties with access to your data are bound by strict data protection clauses and are prohibited from using your information for any purpose beyond what is strictly necessary to fulfil the contracted service. e99 remains responsible for overseeing these relationships and ensuring your data remains protected at all stages of processing.

e99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, tax, and audit obligations. In practice, this means account data and transaction records are held for a minimum of five years following account closure, in line with standard financial record-keeping requirements in Bangladesh.

When data is no longer needed, e99 securely deletes or anonymises it so it can no longer be linked to you as an individual. If you request deletion of your account, we will process your request within a reasonable timeframe, subject to our obligations to retain specific data categories under applicable law.

e99 respects and upholds the data rights of every player on our platform. As a registered user, you have the following rights with respect to your personal information:

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request correction.
• Right to Erasure: Subject to our legal obligations, you may request that we delete your personal data and close your account.
• Right to Restrict Processing: You may ask us to limit how we use your data while a dispute or review is pending.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, with immediate effect.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within two business days and aim to resolve it within thirty days. Requests are free of charge for users in Bangladesh unless they are manifestly unfounded or repetitive.

e99 employs a range of technical and organisational safeguards to protect the personal data we hold. These include SSL/TLS encryption across all data transmissions, secure and access-controlled server environments, regular security audits and vulnerability assessments, two-factor authentication options for player accounts, and internal staff training on data handling best practices.

Despite these measures, no online platform can guarantee absolute security against every conceivable threat. If you become aware of any suspicious activity on your e99 account, we encourage you to contact our support team immediately and change your password without delay. e99 will take prompt action to investigate and respond to any reported security incident.

e99 is strictly an adults-only platform. You must be 21 years of age or older to register, deposit, or participate in any games or betting activities on e99. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will take immediate steps to close the account and delete any associated data.

Parents and guardians are strongly encouraged to make use of parental control software to prevent minors from accessing online gaming and betting platforms. If you have concerns about a young person's access to e99,please contact us immediately at [email protected] so we can assist.

e99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of e99 after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how e99 protects your information. If you have questions or concerns about this policy or our data practices, please write to us at [email protected].